Shipping policy

General

All orders are subject to product availability. If the requested item is temporarily out of stock at the time of your order, we will notify you and inform you when we can deliver it or refund the full amount of your order, depending on the original method of payment.

To ensure that your package will be delivered correctly and that you receive it within the time frame we advertise, please ensure that your address is entered correctly and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers and route information (if applicable) is essential to ensure timely delivery. For delivery address change requests, we are able to change the address at any time before the order is shipped. We assume no responsibility for lost, misplaced or misdelivered shipments if the address provided is incorrect or mistyped at the time of purchase.

Processing time

Unless exceptional circumstances prevent us from doing so, we make every effort to ship your order within one to three days (Monday through Sunday) from the date of your order.

Once your order has been shipped, the average delivery time is 5 to 10 days (Monday to Sunday). You will receive an email with the necessary tracking information so you can follow the progress of your package. You can also track your order directly on our website in the "Order Tracking" section.

The delivery date may vary depending on factors such as the delivery practices of the carrier, the delivery location, the delivery method and the items ordered. In addition, items may be shipped in separate shipments.

Shipping Charges

Shipping is completely free on the entire store. There is no charge at checkout.

Cancellation

If you change your mind and wish to cancel your order, please contact us as soon as possible before your package is shipped. If your order has already been shipped, please refer to our refund policy at the bottom of the page.

Customer service

If you have a problem with your package or if you need information, our customer service is available to answer all your questions. You can contact us directly via the contact form that you will find at the bottom of the page or at the email address contact@louis-paris.com